Once you have submitted a ticket with your address, transaction hash, and tokens you were exchanging, nothing else is needed and we will contact you with an appropriate resolution as soon as possible.
If you have an account with Zendesk, you are able to track your ticket via the "My activities" tab. We appreciate your patience as we understand that transaction issues can be quite stressful.
Please refrain from sending multiple tickets and replying to your own ticket as it can slow down the process; your ticket might end up being placed at the back of the queue when the system updates.
For further enquiries, please reach out to us on Telegram